Exercises — Lesson 19: Operational Procedures
1 hands-on tasks. Do them in order; each one feeds the Canvas item it names.
20 min · written
1. Change Management Drill
- Write a change request for upgrading all desktops in a 20-person office from Windows 10 to Windows 11.
- Include: what changes, why, who approves, rollback plan, test steps, and communication plan.
Turn in / bring: Complete change request document.