Exercises — Lesson 20: Documentation and Professionalism
1 hands-on tasks. Do them in order; each one feeds the Canvas item it names.
25 min · written
1. Documentation Practice
- Write a knowledge base article for the following: 'User cannot connect to Wi-Fi after Windows update.' Include: symptoms, cause, steps to resolve, and verification.
- Create a logical network diagram for a 3-device home network (PC, laptop, phone) behind a router.
Turn in / bring: Knowledge base article and network diagram.